Our journey as a homeschooling, foster care, adoptive family!
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Tuesday, July 12, 2011
Great Scott! Great Customer Service?!?!?!
I ordered this diaper bag set from Totsy. It's a very cool website with up to 90% off boutique or brand names. This bag is from the Baya Bags. I loved it. I like the color. My husband will be able to carry it without feeling like he's carrying a purse. It's supposed to come with all these extras. The changing mat, bottle holder, wipe case, and wallet. It's a $90 bag and I got it for $33. I don't normally pay even that much for a bag, but I just loved this. It was my Mother's Day gift. There was a long shipping wait time, which I was okay with. However, it was supposed to ship on the 5th and it still hasn't. So I called and there is another delay. But wait, after a very nice gentleman took my call, he tracked it down, told me the new shipping date, gave me a $10 credit to my account. The very best of all, I told him my name and when he came back on the line, he said my name correctly. Twice. Someone actually listening to my name and repeating it the same way I said it, well that's worth way more than $10. There's nothing worse to me than me saying my name and someone turning around and saying it wrong, not 10 seconds later. So I'm going to get my bag and a credit! So I would seriously recommend this site. For the customer service alone!
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